Solutions We Recommend & Support
At Simple Software, we work with established SaaS platforms designed to help businesses improve customer support, sales management, internal operations, and marketing automation — simplifying workflows and accelerating business growth.
Each platform we work with is selected based on usability, scalability, and its ability to solve practical business problems through structured workflows and system visibility. The brands that we recommend are Zendesk, Close and ActiveCampaign.
Zendesk
Customer Support & Helpdesk Software
Zendesk is a customer service and engagement platform designed for businesses that need to manage customer interactions efficiently across email, chat, phone, social media, messaging channels, and support tickets.
Used by organisations of all sizes worldwide, the platform helps support teams centralise customer communications, streamline case management, automate repetitive tasks, and improve response times through a unified service environment. Its flexible tools enable businesses to create consistent support experiences while maintaining visibility across every customer touchpoint.
Zendesk exists to simplify customer service operations by providing teams with the structure, automation, and insights needed to deliver faster, more personalised support. As customer expectations and service demands grow, the platform helps businesses maintain quality, improve team productivity, and scale their support processes with confidence.
Smart Ticket Management
Organise and prioritise customer requests through structured ticket workflows.
Automation & SLA Management
Reduce repetitive tasks and improve response consistency with automated rules and SLA policies.
Knowledge Base & Self-Service
Help customers find answers faster through searchable support documentation.
Omnichannel Support
Manage customer communication across email, chat, social media, and web forms from one platform.
Advanced Reporting & Analytics
Track team performance, customer satisfaction, and support trends through customizable reporting.
Customisable Workflows
Adapt ticket views, automations, and support processes to match operational requirements.
Let’s Get You Started
Step 1: Get in touch
Send us your details and we’ll respond with available times for a short introductory call.
Step 2: Introductory call
We’ll learn more about your business and recommend the best way forward.
Step 3: Free setup & training
When you’re ready to proceed, we’ll assist with setup and include a free 1-hour training session.
Step 4: Next steps
After your trial or onboarding period, we’ll review results and discuss the best ongoing solution for your business.